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How To Use Gamification To Improve Call Center Performance
By Caitlin Donaldson, Data Analyst, Bunchball Recent research by Deloitte found that 62% of organizations view customer experience provided through contact centers as a competitive differentiator....
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A Halloween Tip From Bunchball: Use Gamification To Ward Off Zombies
Tina Hou, Director, Product Marketing Zombies make great TV characters, movie villains and Halloween costumes. But, let’s be honest, there’s no place for them in your business strategy. Too many...
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When Winner Takes All, Everybody Loses: How One Call Center Built a Winning...
Vice President, Marketing@ErikaBlaney Contests have been a motivational staple in the workplace for years, ranging from sales “president club” competitions to dumb-luck drawings for random prizes. And...
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Gamification Examples by Employee Level
By Molly Kittle, Vice President, Digital Strategy, Bunchball@MolKittle Odds are, you're familiar with the term "gamification." You may even be able to point to a specific use case where it proved to be...
View Article3 Questions to Help You Determine If Gamification Could Transform Your Call...
By Molly Kittle, Vice President, Digital Strategy, Bunchball@MolKittle Call Center Week 2015 is right around the corner, June 15-19, in Las Vegas, so today, I'm putting the finishing touches on my...
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